Refund policy
Product Return & Refund Policy
At Adivaa, your satisfaction is our top priority. While we take every measure to ensure product quality, we understand there may be rare instances where you need to return, replace, or request a refund. This policy outlines a clear and streamlined process for such situations.
1. Return Eligibility
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Returns are accepted within 7 days of delivery if the product is damaged, defective, or different from what was ordered.
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Returned items must be unused, in original packaging, and in the same condition as received.
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The following items are non-returnable, unless proven defective:
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Personal healthcare devices (e.g., Pocket ECGs, Smart Rings, Hydrogen Water Bottles)
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Gift cards, clearance items, discounted offers, and customized products or services
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Products purchased through third-party retailers are not eligible for return through Adivaa.
2. Return & Exchange Process
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To initiate a return or exchange, email us at contact@adivaasmart.com with your order number and reason for return.
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Our customer support team will review your request and provide return instructions.
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Once approved, securely pack and ship the item to the address provided.
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Shipping costs for returns or exchanges are to be borne by the customer, unless the item received is damaged or incorrect.
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For damaged or defective deliveries, inform us within 24 hours of delivery and share an unpacking video for verification.
3. Refund Policy
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Refunds are initiated after the returned item is received and inspected.
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Once approved, the refund will be credited to your original payment method within 7–10 business days.
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Shipping charges are non-refundable unless the return is due to an error on our part.
4. Exchanges
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Replacements are provided only for defective or damaged items.
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To request an exchange, please follow the return initiation process as described above.
5. Customer Responsibilities
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Customers must provide:
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Order number
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Proof of purchase
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Unpacking video (for damage/defect claims)
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A clear description of the issue
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For replacement requests, the original item must be returned first at the customer's cost. Once inspected and approved, a replacement will be dispatched.
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Returned products must be securely packaged to prevent damage during transit.
6. Support Availability
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Our support team is available Monday to Friday, 10:00 AM to 6:00 PM IST.
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We strive to respond to all queries within 48 hours.
7. Contact Us
For any questions or assistance, reach out to:
Adivaa Smart Powering Solutions Pvt Ltd
📧 Email: contact@adivaasmart.com
📞 Phone: +91 7065013838
📱 WhatsApp: +91 7065013737
📍 Address: S-15, 2nd Floor, Aditya Mall, Indirapuram, Ghaziabad - 201014
Note:
Our return and refund policy applies only to select products. We urge customers to review all eligibility terms before initiating a return or exchange. Following this policy ensures a fair and efficient resolution for everyone.