Return & Refund  Policy.

1. Overview

We want you to actually love your bottle. If for any reason you don't, we make returns easy.

• 30-day no-questions-asked returns from date of delivery
• Free return shipping across India — we arrange the courier pickup
• Full refund to your original payment method, processed within 5–7 business days of receiving the returned bottle
• 365-day replacement warranty for manufacturing defects (separate from the 30-day return window)

You don't need to send us a sob story. "Doesn't fit my routine" is a valid reason.

2. 30-Day Return Window

The 30-day window begins on the day your order is delivered (date confirmed by courier tracking, not date of order placement).

Used or unused, both are eligible — provided the bottle is in working condition and not physically damaged due to misuse.

Items eligible for return:

• HydroBeast 1500ml
• HydroSipr 1000ml
• HydroMax 300ml (with included accessories — Face Mist, charger, manual)
• HydroUltra 400ml (with included accessories — charger, pre-filter, pills compartment liner, manual)

3. How to Initiate a Return

4. Refund Processing

For prepaid orders (UPI / Card / Net Banking / EMI): Refund credited to the original payment method within 5–7 business days of return receipt.

For COD orders: Refund issued via NEFT/IMPS to a bank account you provide. We collect bank details over WhatsApp once the return is approved. NEFT is processed within 3–5 business days of return receipt.

For EMI orders: The refund is processed back to the issuing bank, which reverses the EMI schedule. Any EMI already paid before refund will be auto-adjusted in upcoming bills by the bank.

5. Non-Returnable Cases

Returns are not accepted in the following cases:

• Return requested after the 30-day window has expired
• Bottle is physically damaged due to drops, force, or misuse
• Water damage from using hot water (above 40°C) — damages the PEM membrane and voids return eligibility
• Unit has been opened, modified, or tampered with — including unauthorised opening of the electrolysis chamber
• Missing accessories or original packaging that we shipped with the order
• Promotional / free items (e.g., Hydrogen Face Mist with HydroMax) returned alone — only returnable as part of the main bottle return

If a returned bottle does not meet return criteria, we will notify you and ship it back free of charge.

6. 365-Day Warranty

Every Adivaa bottle is covered by a 365-day replacement warranty against manufacturing defects — separate from the 30-day return window.

What's covered:

• Bottle body manufacturing defects (cracks, leakage from sealed seams)
• Electrolysis chamber malfunction (no PPB output despite full charge)
• Battery defects (won't charge, doesn't hold charge for stated cycles)
• Charging port / electronics failure
• Touch screen failures (HydroUltra)

What's NOT covered:

• Physical damage from drops, falls, or impact
• Water damage from hot water input
• Wear-and-tear of consumable parts (rubber gaskets, sip tube, USB-C cable)
• Cosmetic scratches on the body
• Damage from unauthorized opening

Warranty replacement: WhatsApp us with your order number and a 10–15 second video of the defect. We diagnose remotely and either guide a fix or ship a replacement, free of cost, within 5–7 days of issue confirmation.

7. Exchanges

If you want to exchange one Adivaa bottle for another (e.g., HydroSipr for HydroBeast), the cleanest method is:

• Initiate a return on the bottle you have
• Once the refund is processed, place a new order for the bottle you want
• If there's a price difference, you pay or receive only the difference

Direct swap exchanges (without refund) are possible if you contact us via WhatsApp — but the return-and-reorder method is faster and cleaner in most cases.

8. Contact for Returns

• WhatsApp: +91 7065013838 (fastest)
• Email: contact@adivaasmart.com
• Phone: +91 7065013838 (Mon–Sat, 10am–7pm IST)
• Address: Adivaa Smart Powering Solutions Pvt. Ltd., Indirapuram, Ghaziabad, Uttar Pradesh 201014, India